Shipping & Delivery

Shipping includes tracking and insurance.

We ship in recycled and eco-friendly boxes and always pack your items carefully, and we guarantee you the full money back if your item gets damaged during shipping.

Netherlands & Belgium €7.00 1 to 4 Days
Free shipping (€200.00 and up) €0.00 1 to 4 Days
EU countries €24.00 1 to 2 Weeks
Free shipping (€500.00 and up) €0.00 1 to 2 Weeks
Worldwide €54.00 2 to 4 Weeks
Free shipping (€750.00 and up) €0.00 2 to 4 Weeks

Refund and Returns

We are committed to providing quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, our Refund and Return Policy provides guidelines for returns and refunds.

Time Frame for Returns and Refunds

  • Unopened Items: Must be returned within 14 days from the date of purchase for a full refund.

  • Opened/Used Items: We regret that we cannot accept returns on opened or used items unless the product is defective or damaged.

Conditions for Returns

  • Items must be returned in their original packaging and condition.

  • All returned items will undergo quality checks. Products that do not meet these conditions will not be eligible for a refund or replacement.

Procedure for Returns and Refunds

  1. Contact our Customer Service team via info@celticsaltproducts.com to initiate the return and refund process.

  2. Once your return is approved, you will receive an email with instructions on how to proceed, including the return address and other relevant details.

  3. Securely package the item for return, including a copy of the invoice or order confirmation.

  4. Send the item to the specified return address.

  5. Upon receiving and inspecting the returned item, we will process your refund or send a replacement if the item is found defective.

Shipping Costs

  • Customers are responsible for the return shipping costs, unless the item arrived damaged or defective.

Refund Process

  • Once the return has been approved and processed, refunds will be issued to the original payment method within 14 business days.

  • Please note that refund processing times may vary depending on the payment method and financial institution.

Exceptions

  • Limited-edition or promotional items may be excluded from this policy; please refer to the individual product listing for details.